Alert 3 - We are avaialble for face to face consultations. 

Please call or email the clinic for an appointment - info@bigfootpodiatry.co.nz

FAQ

• Your phones are not answering
  • Under Alert 4 our phones are offline. Please contact info@bigfootpodiatry.co.nz
• Can I be seen in Alert 4?
  • There is very strict criteria for cases to be seen under Alert 4
  • These will be assessed on a case by case basis
  • A call or a virtual consultation will be discussed to assess each case prior to coming into the clinic.
• Can I be seen in Alert 3?
  • Yes we are available to see you face to face under Alert 3
• What Conditions are considered treatable in Alert 4?
  • Cases need show a level of affecting quality of life or be limb thereatening if left untreated. Examples are:
    • infected ingorwn toenails 
    • infected lesions e.g. corns, callus
    • fractures or ruptures  
    • those with high risk medical conditions (e.g. diabetes) and have a issue that could be limb threatening e.g. infection or fracture
    • Wound care that could lead to infection or is infected
  • Please email us immediately - info@bigfootpodiatry.co.nz and a podiatrist will contact you immediately
• Can I see a podiatrist face to face in Alert 2, 2.5, 3
  • Yes 
• I am High Risk and do not feel comfortable coming to the facility
  • We will continue to provide Telehealth (virtual) consultations in Alert 2 or can make specific arrangements at the facility to ensure your safety is a priority e.g. coming in the weekend to see you
• How much do virtual consultations cost?
• • Due to the limitations of a virtual consultations the service fee is reduced for Telehealth. 
  • There is a $40 fee to all our clients during COVID-19 
• Does ACC cover podiatry during Alert Levels?
  • Yes, ACC are supporting providers. 
• When can I get my callus, corn and ingrown toenail treated?
  • Alert 3 and under is when we can commence routine footcare face to face. 
• Will it be safe to attend a podiatry treatment
  • As a medical profession governed by the Podiatry Board we have very strict infection control, contact tracing, sanitisation/disinfection and social distancing policies in place
• I am a Very High Risk Client,do you have safety procedures in place for me?
  • Yes, we have a policy in place to managing the very high risk clients. These are treated on a case by case basis.
  • If you fit this catergory please advise our reception team first and our podiatrists will call you to discuss our policy