ALERT 3 -  We can only see  Urgent Cases. We can  attend to face to face consultations in Alert 2.

Urgent cases please email info@bigfootpodiatry.co.nz  

We will continue to provide Telehealth consultations for those that are High Risk or prefer this . Please email info@bigfootpodiatry.co.nz 

FAQ

• Can I see a podiatrist face to face in Alert 2
  • Yes as of the 14th May Face to Face consultations are available
• I am High Risk and donot feel comfortable coming to the facility
  • We will continue to provide Telehealth (virtual) consultations in Alert 2 or can make specific arrangements at the facility to ensure your safety is a priority e.g. coming in the weekend to see you
• Your phones are not answering
  • Under Alert 3 and 4 our phones are offline. Please contact info@bigfootpodiatry.co.nz or call 021786061
• Can I be seen in Alert 3?
  • Only Urgent cases can be seen in Alert 3
  • This is a case by case basis and will be discussed by the podiatrist if you are suitable. Virtual consultations are available and have been very helpful in helping our clients
• What Conditions are considered treatable in Alert 3?
  • Life or limb threatening conditions only. Please call or email the us immediately if you feel this is the case. A call on the phone or a virtual consultations is very helpful
• How much do virtual consultations cost?
  • We are providing these free to all our clients during COVID-19 
• Does ACC cover podiatry during Alert 3?
  • Yes, ACC are supporting providers. We are not charging clients a surcharge during this difficult time
• When can I get my callus, corn and ingrown toenail treated?
  • Alert 2 is when we can commence routine footcare face to face. Under Urgent care we may consider treatment in alert 3 but this is very strict
• Will it be safe to attend a podiatry treatment
  • As a medical profession governed by the Podiatry Board we have very strict infection control, contact tracing, sanitisation/disinfection and social distancing policies in place
• I am a Very High Risk Client,do you have safety procedures in place for me?
  • Yes, we have a policy in place to managing the very high risk clients. These are treated on a case by case basis. If you fit this catergory pleasadvise our reception team first and our podiatrists will call you to discuss our policy